Web design Dorset - Website designers Dorset - Silicondesigns

SiliconDESIGNS operates its own dedicated server which is powered by Rackspace - considered by some to be THE best hosting provider in the UK if not Europe and have such customers as ITV.com – Samsung – Vodafone – NHS Direct – The Army and many more high profile customers. Whilst we are not quite as big as there other customers, we do enjoy the same technical infrastructure and support from them and pass this onto our customers to enjoy at a fraction of the cost of owning your own dedicated server.

Key points of our service are:

• Our server is housed in a state of the art data centre in London and not in a garage or in a local office. See section 4.1 Data Centre for more details on this key aspect.
• We have a 100% network uptime guarantee with them (not server or website specific but infrastructure)
• A 1 hour hardware replacement guarantee for our server
• 24/7, 365 days a year support (we provide a sub-set of this to you though but it is at our disposal if we choose to use it)
• SAS 70 security auditing providing high security on all Rackspace premises
• 4.1.1 Security section in the attached document covers security in more detail but includes both physical and logical
• High quality and fast dedicated Linux server – shared by circa 300 customers (compare this to >30,000 on cheap shared hosted space and you will be able to see the obvious performance benefits)
• Our server has gone through and additional server hardening process to further enhance the base level software layer which is Red Hat Linux (makes the server more secure than other non-hardened servers) This is not standard for Rackspace servers and was done at considerable extra cost to us.
• Raid array on disks providing for disk redundancy in the event of failures
• Key service port monitoring via Rackwatch Platinum – see separate PDF document for details on this key aspect of our hosting service. This service is vital in keeping our customers websites available with minimum unplanned downtime. In a nutshell, if a key service fails, Rackspace technicians are alerted within minutes of any failure and will probably be working on the resolution before we or our customers have realised there is a problem.
• Managed backup on a 2 week retention period.
• The ability to run your own backup through a DirectAdmin powered hosting control panel (see my earlier email on the subject)
  

We provide a hosting AND support solution to our customers and not just a hosting solution. The support part of the equation gives you the ability to ask for help with any Joomla/Zencart related issues and of course any website related problems and will give you access to our new (but yet to be launched) Joomla tutorial site and website owner newsletter service.